Politique d'expédition

Last Updated: January 14, 2025

At Faranam, we are dedicated to providing a seamless delivery experience for our luxury home products. Please review our shipping policy below for important details about order processing, shipping options, and timelines.

Order Processing

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your confirmation email.
  • Orders requiring customization or special handling may require additional processing time.

Shipping Methods and Timelines

We partner with trusted carriers to ensure the safe and timely delivery of your items. Shipping options include:

  • Standard Shipping: Estimated delivery within 5-10 business days.
  • Express Shipping: Estimated delivery within 2-5 business days (available for select locations).

Shipping times may vary based on your location and carrier availability.

Shipping Costs

  • Shipping fees are calculated at checkout and depend on your location, order weight, and selected shipping method.
  • Complimentary shipping may be available for orders over a specified amount or during promotional periods.

International Shipping

We offer worldwide shipping to most countries. Please note:

  • Delivery times for international orders may vary depending on customs clearance.
  • Import duties, taxes, and fees are not included in the product price or shipping cost and are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. Use this to monitor the progress of your delivery.

Shipping Restrictions

  • We are unable to ship to P.O. Boxes or military APO/FPO addresses.
  • Certain oversized or fragile items may have limited shipping options.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us immediately at info@faranam.ca with your order details and photos of the damage (if applicable).
  • We will assist in filing a claim with the carrier and arranging a replacement if necessary.

Customs and Duties

For international orders, customs duties and import taxes may apply. These charges are the responsibility of the customer and vary by destination country.

Contact Us

For questions regarding your shipment or additional assistance, please reach out to us at:
Email: info@faranamart.ca